We do our best to package and ship orders the day they are recieved. Orders places before 2pm on in-stock/on hand items, will go out same day. Orders can take up to 3 days to ship.
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Due to the nature of TCG products, we do not offer returns or exchanges on any product that has a damaged seal. Exceptions may be made for packages damaged during the shipping process.
On all Non-TCG related products, we are glad to offer returns, or exchanges on any unoped, unaltered product. Return shipping costs will be covered by KnaveTCG on any items being returned due to damage from shipping.
All orders and items on KnaveTCG are subject to product availability. The system may not accurately keep up with stock counts / sold items. If there is ever an issue with the stock or availability of an item you have ordered, we will attempt to contact you and remove the item, or arrive at another solution.
Items removed this way will not effect any Free Shipping or Discount promotions.
All Pre-Order cancellations are subject to a 10% processing fee that will be deducted from the amount returned. Any Pre-Order canceled by KnaveTCG will not result in any fees payable by the client.
Due to the nature and popularity of our carried products, orders may be subject to release delays, allocation issue, and or logistic and production factors outside the control of KnaveTCG. Any circumstance occuring outside our control, will not result in the circumventing of our cancellation policies.
Orders containing many copies of a single item may be subject to review, if the order is deemed to be for purposes or resale purposes, item quantities may be reduced. Any reductions made by members of KnaveTCG for this purpose may be subject to the 10% processing fee. The decision will be made at the discretion of staff management.
All orders containing Pre-Order items will be heald until the proper release dates. Once the product has arrived and received the green light to be sold and shipped, orders will be sent out in the order that they are received.
Should you wish to split your order up in smaller orders as allocation becomes available, you may do so. Reach out to us with your request and order number and we will make the arrangements. Each separate piece of the order will be subject to its varying shipping costs.
Each item will have its own release date provided by the manufacturer/brand. When the [Pre-Order] text of an item has been removed, it will be available for release. Dates are subject to change due to errors or product delays.